Refund and Return Policy

Refunds

Refunds are handled on a case-by-case basis:

• If an item is out of stock, we will offer a full or partial refund depending on the situation.

• There will be no refund if the customer simply does not like the lenses, such as color preference or comfort.

• Once a replacement has been shipped for a store error, refunds are not applicable for that order.

Eligibility

To qualify for a replacement or refund:

• Contact us within 7 days of delivery.

• Provide your order number and photos of the issue for verification.

Non-Returnable Items

For hygiene and safety reasons, opened or used contact lenses cannot be returned or exchanged unless the mistake is from our store.